Frequently Asked Questions

Here you can find the answers about all of your questions.
Normaly !

If you don’t find it, you can always contact us. Feel free to do it.

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How long does the booking process take?

Our booking system is really fast. Just 2 minutes it’s all it takes.

What methods of payment accepted?

We process with Bank Transfert.

The rest of the money can be on Cash.

Can I use more than one payment method to pay for a reservation?

Yes you can paid by Bank first and finish by Cash when you arrive

Booking Questions

Can I make changes to a pending reservation request?

Yes of course ! You just need to contact us at welcome@villa-lilith-and-eve.com and we can talk about that.

How do I cancel a reservation request?

You just need to contact us at welcome@villa-lilith-and-eve.com and we can talk about that.

 

You can cancel one month before you arrive. Under one month, you are charge at 50% of the price of the rent.

 

If you cancel 2 weeks before, you need to paid 80% of the price of the rent.

How do I check the status of my reservation?

you will receive an e-mail with confirmation of your reservation at all times. If this is not the case, please let us know.

How do I find my reservation?

When you finalize your booking, you receive an email for make the paiement.

When we received the paiement, we send to you a confirmation email.

When am I charged for a reservation?

For confirm the reservation : 50%

When you arrive : 50%

Help on your reservations

What happens if my reservation is canceled ?

We will do your best for this situation never happen. But if it’s need to happen, we will refund everything on the same bank account.
You will receive an email with all of the informations.

What should I do if I forgot something at a place I stayed?

No worry !

You just need to contact us at welcome@villa-lilith-and-eve.com and we can talk about that.

You need to paid for the charge of the post cost.

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